Supervisor II, Customer Experience

Role Overview

The Supervisor II, Customer Experience will provide leadership and operational oversight across critical customer-facing operations at MLGW. This position sets the tone for excellence by developing people, improving processes, solving systemic issues, and ensuring day-to-day operations are conducted with urgency, clarity, and accountability within the Customer Experience & Energy Services Business Unit.

What You Will Do

Directly oversee Supervisor I positions and/or larger frontline teams across multiple functions within Customer Experience. Set expectations, model leadership behaviors, and ensure consistent execution of MLGW standards.

Why It Might Be a Fit

The ideal candidate will be a strategic and results-oriented leader with proven success guiding teams through change in complex, high-demand, and unionized environments. They will combine operational discipline with a people-first approach, leveraging data and technology to drive performance, solve problems, and track measurable improvements.

Requirements

• Valid driver’s license from state of residence
• Bachelor’s degree with a concentration in Business Administration, Public Administration or related field OR associate’s degree in a related field OR High School Diploma
• Minimum of 2-4 years’ experience in a progressive leadership role in customer-facing operations
• Proven record of progressive leadership and outstanding results in utility or customer-facing operation
• At least 2 years in a formal leadership role with responsibility for coaching employees, managing performance, and delivering measurable results

Benefits

• Dental insurance
• Vision insurance
• Paid holidays
• Work in the office most of the time under good conditions