Customer Operations Specialist

Role Overview

MCA is seeking an experienced Customer Operations Specialist to support the fast-growing Voice (MSS) division in Virginia Beach, Virginia. The role involves serving as the first point of contact for customers, vendors, and visitors, maintaining accurate customer and vendor information, and delivering excellent customer service.

What You Will Do

The Customer Operations Specialist will be responsible for serving customers, vendors, and visitors, maintaining accurate customer and vendor information, supporting order management activities, preparing and processing customer invoices, and responding to customer inquiries.

Why It Might Be a Fit

The ideal candidate will have 2+ years of experience in customer service, customer operations, sales support, accounts receivable, collections, or a related administrative function, and excellent knowledge and experience using Microsoft Office Products.

Requirements

• 2+ years of experience in customer service, customer operations, sales support, accounts receivable, collections, or a related administrative function
• Experience supporting customer accounts, billing, accounts receivable, or payment-related processes is preferred
• Excellent knowledge and experience using Microsoft Office Products, including Microsoft Word, Microsoft Excel, and Outlook, are required
• Professional communication in both spoken and written forms within all levels of the organization is required
• Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision
• Strong organizational and administrative skills. Detail-oriented
• Discretion; able to handle confidential and proprietary information appropriately
• High level of integrity
• Experience in an office setting preferred

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Holiday Pay
• Education Incentives