Role Overview
The Customer Success Account Manager is responsible for empowering customers to achieve their business outcomes faster with technology that does more. They will be the primary delivery lead and partner for our more strategic customers, leveraging technical expertise, business acumen, and industry perspectives to align resources and achieve customer business outcomes.
What You Will Do
The Customer Success Account Manager will support foundational relationships with key customer stakeholders, align customer success plans with account plan priorities, and develop bookable programs of work. They will also support the delivery of program planning, customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders.
Why It Might Be a Fit
This role requires a tech-savvy individual with Cloud and IT Service Management experience, who can discuss and realize business value with technology. The ideal candidate will have a strong understanding of Cloud & AI technology, proficiency in English and German, and experience with customer success, business development, or project management.
Requirements
- Few years of account management, customer success, business development, enterprise sales, project/program management, or customer-facing consulting experience
- Ability to discuss and realize business value with technology
- Proficiency in English and German (C1 or higher)
- Experience with and understanding of Cloud & AI technology
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Life insurance
- Accident insurance
- Pension plan
- Stock options
- Flexible work arrangement
- Parental leave
- Wellness programs
- Visa sponsorship available
- Relocation assistance
To apply for this job please visit apply.careers.microsoft.com.
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