Customer Success Manager

Role Overview

Our client is seeking a customer-focused Customer Success Manager to support a high-volume portfolio of healthcare compliance software clients. The role will drive customer engagement, platform adoption, satisfaction, and retention through proactive account management and cross-functional collaboration.

What You Will Do

Manage a pooled portfolio of core accounts, drive proactive outreach to help clients understand the platform, monitor account health, and identify potential expansion opportunities.

Why It Might Be a Fit

The ideal candidate will have a customer-first mindset, strong organizational and time-management skills, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams.

Requirements

• At least 2 years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Customer-first mindset
• Goal-oriented approach
• Ability to collaborate effectively with cross-functional teams
• Strong problem-solving skills

Benefits

• Market Rates
• English proficiency required