Customer Success Manager

Role Overview

We are looking for a results-driven Customer Success Manager to strengthen customer relationships, drive account growth, and maximize customer value across our EdTech and corporate learning business.

What You Will Do

Manage and strengthen relationships with existing customers to improve engagement, retention, and long-term value. Identify and execute upselling and cross-selling opportunities across NetCom Learning’s training, certification, and corporate learning solutions.

Why It Might Be a Fit

Grow with a global learning organization focused on innovation and continuous development. Gain exposure to revenue ownership, customer success strategy, and consultative account management.

Requirements

• Strong Customer Success experience within the EdTech industry, preferably in corporate learning, IT training, certification, or workforce development.
• Hands-on experience in upselling and cross-selling, account growth, and customer relationship management.
• A target-driven mindset with proven ownership of revenue or commercial KPIs.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Ability to engage decision-makers and senior stakeholders and build long-term customer partnerships.
• Familiarity with AI tools such as ChatGPT, Claude, and Microsoft Copilot.
• Ability to work independently, manage customer accounts, and collaborate effectively with cross-functional teams.

Benefits

• Opportunity to work with global customers and industry-leading learning solutions.
• Exposure to technology training, professional certifications, and emerging AI-driven learning.
• A performance-oriented environment with ownership of customer relationships and revenue outcomes.
• Collaborative support from internal teams, including Training Coordination and T4H.
• Opportunities for professional development and career growth within the Sarder Inc. ecosystem.