Role Overview
The Lead Customer Success Manager will take ownership of a variety of accounts across the NiCE portfolio, building trust with customers and partners. They will work closely with Sales, Delivery, Product, and every team working behind the scenes, alongside Principal CSMs and senior leaders.
What You Will Do
The role involves building genuine relationships with senior stakeholders, translating programme delivery into language and value customers care about, and staying curious about new technology and AI-driven capability. The Lead Customer Success Manager will also take on renewal, growth, and expansion conversations with increasing confidence and commercial edge.
Why It Might Be a Fit
The ideal candidate will have a strong track record in customer success, account management, or a similarly customer-facing role, and will be comfortable with technology and a genuine appetite for learning new tools and capabilities.
Requirements
- Strong track record in customer success, account management, or a similarly customer-facing role
- Personality people remember
- Real ambition
- Comfort with technology
- Good commercial instincts
- Ability to operate independently and make judgement calls
- Strong communication skills
- Experience juggling multiple stakeholder relationships at once
- Collaborative approach
Benefits
- Career opportunities across roles, disciplines, and locations
- Chance to learn, grow, and build reputation
- Market-disrupting, global company with 8,500 employees across 30+ countries
To apply for this job please visit boards.eu.greenhouse.io.
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