Customer Success Manager

Role Overview

As a Customer Success Manager, you will play a pivotal role in supporting and expanding our branded customer base. You’ll be the primary point of contact for a rapidly growing portfolio of CPG brands, helping them unlock the full potential of our digital shelf platform.

What You Will Do

Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues. Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.

Why It Might Be a Fit

3-5 years proven experience in customer success, account management, or customer marketing, preferably in the CPG or Retail or eCommerce space. Strong understanding of digital shelf analytics and eCommerce data. Self-Driven & Proactive Mindset.

Requirements

• 3-5 years proven experience in customer success, account management, or customer marketing, preferably in the CPG or Retail or eCommerce space.
• Strong understanding of digital shelf analytics and eCommerce data.
• Self-Driven & Proactive Mindset.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work cross-functionally.
• Strategic thinker with a customer-first mindset.

Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)