Customer Experience & Loyalty Manager

Role Overview

As a Customer Experience Manager, you will be responsible for strengthening the long-term binding and satisfaction of our customers by developing and implementing strategies to continuously improve the customer experience and increase customer loyalty.

What You Will Do

Your tasks will include developing and implementing new strategies and approaches to increase customer binding and loyalty, creating and optimizing customer communication, conducting A/B tests, and analyzing customer feedback.

Why It Might Be a Fit

You will work closely with marketing, sales, and product teams to ensure a holistic customer experience, and you will have the opportunity to develop your skills in data analysis, process optimization, and strategic thinking.

Requirements

• At least 2-3 years of professional experience
• Proficiency in German as a native language and fluent English skills
• Excellent communication skills
• Highly developed strategic and analytical thinking
• Experience in data analysis with Excel, SQL, and/or Python
• Hands-on mentality

Benefits

• Stock options of the Octopus Energy Group Ltd.
• Discounted conditions for our electricity and gas tariffs
• Monthly contribution to public transport ticket
• Monthly contribution to lunch
• Discounted bicycle leasing
• Occupational pension
• Sustainable travel with our electric car leasing
• Advisory offers and support for childcare through HeyNanny
• Monthly contribution to childcare
• Bonus for parental leave
• Contributions to fitness offers through Wellpass
• Support for your mental well-being with our partner Open Up
• Attractive opportunities for further education and career advancement
• Free language courses through Busuu