Role Overview
As an Onboarding Customer Success Manager, you will own the onboarding journey for a portfolio of enterprise/strategic customers across the Americas. You will operate with a strong business value mindset, accelerating time-to-value, establishing clear success criteria, and driving customers towards their strategic outcomes.
What You Will Do
Key responsibilities include high-volume portfolio management, value realization, project execution, customer training & adoption, AI & process innovation, governance, proactive block removal, commercial alignment, and product feedback.
Why It Might Be a Fit
The ideal candidate will be highly proactive and self-motivated, with a strong business value mindset, and experience with Identity Governance and Administration (IGA) platforms, customer success management, and AI & tech savvy.
Requirements
- Deep, hands-on experience with Identity Governance and Administration (IGA) platforms
- 5+ years of experience as a Customer Success Manager leading complex, multi-threaded software onboarding or implementation projects for enterprise customers
- Self-Starter Mentality
- AI & Tech Savvy
- Executive Presence
- Methodology
- Technical Foundations
Benefits
- Restricted stock units
- Bonus
To apply for this job please visit paloaltonetworks.wd5.myworkdayjobs.com.
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