Account Manager (German speaking)

Role Overview

The Account Manager owns the inbound commercial journey for assigned prospects and accounts, with a primary focus on small-to-medium deals. The Account Manager engages prospects through email, chat, phone, and discovery calls, qualifies opportunities, runs introductory demos, and closes small and medium deals end-to-end. On large enterprise deals, the Account Manager works in pod with an Account Executive, contributing account knowledge and running the operational side of the deal cycle.

What You Will Do

Respond to inbound email enquiries, run discovery calls with prospects, qualify leads against the Ideal Customer Profile, push qualified inbound opportunities through the pipeline, organize and carry out introductory online demos, generate and send estimates and invoices, close small and medium deals end-to-end.

Why It Might Be a Fit

The Account Manager must have a real understanding of open source and cybersecurity, as well as the specificities of this market, in order to engage meaningfully with technically literate buyers. Previous experience in a customer-facing or hospitality role at an international level is a strong plus.

Requirements

• Minimum 2+ years of experience in account management, inbound sales, or sales-assist for a technology product company, or in the hospitality industry at an international level
• Fluent English and German, both written and spoken, are a hard requirement for this role
• Working knowledge of French is a strong plus
• International exposure with a proven track record of interacting with people from different cultures and backgrounds
• Outstanding written and spoken communication, business writing, and copywriting abilities
• Comfortable on the phone and on video calls
• Strong analytical skills and a data-driven, results-oriented approach
• Excellent project management and organizational abilities
• Tech-savvy, with experience in sales and marketing technologies (CRM, marketing automation, web analytics)
• Self-motivated, results-oriented, and self-sufficient worker
• A pleasant and considerate attitude
• Strong interest in open source software, cybersecurity, and the SaaS industry
• Ethics and privacy resonate with you

Benefits

• Work from anywhere, or from our headquarter located in the Grand Duchy of Luxembourg
• 26 days of paid holidays / year
• Equity for everyone
• Paid training of all types
• In tune with yourself: Passbolt is built on strong values which we stand for: transparency, openness, privacy, people-first