Customer Success Manager

Role Overview

The Customer Success Manager will enable SMBs and professional businesses in North America to pay and get paid globally with Payoneer’s fast, flexible, secure, and low-cost solutions. The role involves working with larger customers to co-build their growth strategy, managing current customers’ engagement and growth, and identifying business opportunities.

What You Will Do

Responsibilities include overseeing and managing current customers’ engagement and growth, building long-term relationships with top and mid-tale customers, identifying business opportunities, and developing solutions that match customers’ needs.

Why It Might Be a Fit

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy and entrepreneur environment, possess account management experience, and have outstanding analytical and communicational skills.

Requirements

• Bachelor’s degree, preferably in business
• +3 years of account management, business development or other relevant experience
• Expertise in developing business cases, financial analyses, and modeling
• Strong written and verbal communication skills
• Ability to present a business case to key stakeholders
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
• Record of accomplishment in meeting and exceeding business targets
• Ability to make decisions in a changing environment, anticipate future needs and drive results
• High level of organization, focus, and ability to work under pressure