Customer Success Manager – New Product Launch & Adoption

Role Overview

Partner with physicians and cath lab teams to understand workflows, learning needs, and adoption barriers, guiding customers from account preparation through launch and sustained adoption. Deliver approved product and clinical education while preparing Sales and field teams on technology, clinical application, account readiness, stakeholder engagement, case support, and follow-up.

What You Will Do

Build scalable customer success programs, playbooks, and launch practices that strengthen field readiness, customer experience, retention, customer lifetime value, and revenue growth. Coordinate cross-functional partners across Marketing, Training & Education, Clinical, R&D, Sales, and leadership to resolve adoption challenges and translate customer insights into product, training, messaging, and launch improvements.

Why It Might Be a Fit

You have significant experience in a clinical environment, medical technology, or customer-facing role supporting complex technology adoption. You have strong clinical expertise in cardiac anatomy, disease states, and procedures; ability to explain complex technology from clinical and technical perspectives; experience teaching/coaching clinicians and commercial teams; product launches, customer onboarding, clinical adoption, and field readiness; and cross-functional leadership with senior stakeholders.

Requirements

• Significant experience in a clinical environment, medical technology, or customer-facing role supporting complex technology adoption
• Clinical expertise in cardiac anatomy, disease states, and procedures
• Ability to explain complex technology from clinical and technical perspectives
• Experience teaching/coaching clinicians and commercial teams
• Product launches, customer onboarding, clinical adoption, and field readiness
• Cross-functional leadership with senior stakeholders

Benefits

• PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement