Customer Success Manager II, Commercial Markets

Role Overview

Planet is a global company with employees working remotely worldwide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. We have a people-centric approach toward culture and community and strive to iterate in a way that puts our team members first and prepares our company for growth. As a Customer Success Manager for Planet’s commercial markets, you will be responsible for managing and expanding relationships with customers, including in the agriculture and mapping verticals.

What You Will Do

You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their business workflows. You will take full accountability for gross and net retention metrics across your book of business, ensuring long-term customer health and growth.

Why It Might Be a Fit

We are looking for a consultative strategist who naturally takes ownership of the account lifecycle post sales, supporting renewal and expansion opportunities. You will operate in lockstep with your sales counterparts, combining technical value realization with commercial strategy to build a unified account front.

Requirements

• 6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role
• Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value
• A track record of acting as a thought partner by asking reframing questions that probe client motivations, pressures, and business context
• A solid understanding of commercial business models (how clients make money, industry market shifts, and regulatory changes) and the ability to weigh the trade-offs of customer requests
• Excellent verbal and written communication skills in English, with a professional presence that earns trust

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off
• 16 Weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off