Customer Experience Representative

Role Overview

The Customer Experience Representative plays a key role in improving and supporting the delivery of a seamless, engaging, and branded experience for clients, consumers, and merchants at the local level.

What You Will Do

Manage interactions with stakeholders, handle complex customer topics, ensure a consistent customer experience, and maintain accurate records in Salesforce.

Why It Might Be a Fit

The role requires experience in customer experience, customer care, or customer support, with exposure to commercial topics and digital products.

Requirements

• Experience in Customer Experience, Customer Care, or Customer Support roles
• Solid experience in customer service and direct stakeholder interaction
• Exposure to commercial topics such as retention, renegotiation, or cross-sell
• Comfortable working with SaaS platforms and digital products
• Hands-on experience with Salesforce or other CRM tools
• Structured, proactive, and able to manage multiple topics in parallel
• Critical thinking and a continuous improvement mindset
• Clear, professional, and empathetic communication

Benefits

• Salary Range: 18-20k annual
• Hybrid working model
• Video call with HR Business Partner
• Video call or face-to-face interview with CX Manager
• Video call or face-to-face with Country Managing Director