Role Overview
The Customer Experience Manager is responsible for managing and improving customer journeys across the customer lifecycle, ensuring customers receive clear, effective and compliant experiences at every interaction.
What You Will Do
The role combines customer insight, journey management and communication skills to identify improvement opportunities and help deliver better customer outcomes.
Why It Might Be a Fit
Success in the role comes from balancing customer outcomes, operational effectiveness and commercial opportunities, while working closely with the CX Lead and multiple stakeholders to deliver measurable improvements to the customer experience.
Requirements
- Proven experience improving customer journeys, communications or customer experience programmes
- Comfortable working across multiple teams to turn insight into action
- Strong organisational skills and attention to detail
- Ability to manage multiple priorities, projects and communications at the same time
Benefits
- Matched pension contributions up to 7%
- Private medical & Dental cover
- Learning budget of £1,000 a year + Study leave
- Enhanced maternity & paternity
- Travel season ticket loan
- Access to a wide selection of London O2 events and use of a Private Lounge
- Employee Wellbeing Programme
- Prayer room in Office
To apply for this job please visit job-boards.eu.greenhouse.io.
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