Customer Success Manager – EMEA & US

On Site Full TimeParis, Ile-de-France, FrancePoppulo

Role Overview

You will own the business side of enterprise accounts in US & EMEA, managing a portfolio of 10 to 25 accounts with a high-touch model. Your job is to be the trusted advisor sponsors call first.

What You Will Do

You will build and maintain trust with senior client stakeholders, lead Steering Committees and business reviews, own renewals end to end, and identify and qualify upsell and cross-sell opportunities.

Why It Might Be a Fit

This role can be a strong fit if you enjoy owning both the relationship and the revenue, building executive trust that lasts through difficult project phases, and running the full commercial cycle yourself.

Requirements

  • at least 5 years of experience managing enterprise client portfolios in B2B SaaS
  • personally owned the full sales cycle: renewals, upsell, cross-sell, negotiation and closing
  • managed a high-touch portfolio of 10 to 25 accounts with a structured, recurring, senior-level cadence per account
  • qualified and run long, complex cycles with a structured methodology (MEDDIC, BANT, SPIN or equivalent)
  • built and sustained direct relationships with Directors and C-levels over 12 months or more
  • turned project data into business narratives: selected indicators that matter to client’s stakes (ROI, adoption, impact)
  • worked with US & EMEA based enterprise clients and international stakeholders
  • spoken and written English at a C2 level

Benefits

  • Dental insurance
  • Vision insurance
  • Health insurance
  • Retirement plan
  • Paid time off
  • Flexible working hours
  • Professional development opportunities
  • Wellness programs
  • Employee recognition and reward programs

To apply for this job please visit job-boards.greenhouse.io.


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