Customer Success Manager, Law Firms

Role Overview

We’re looking for a commercially minded Customer Success Manager to own retention and growth across a portfolio of law-firm customers.

What You Will Do

You’ll own retention and growth across your portfolio of law-firm customers, protecting revenue and growing Proof’s share of wallet.

Why It Might Be a Fit

You have 5+ years of experience in Customer Success, account management, sales, or another commercial customer-facing role, and you treat customer success as revenue protection and growth.

Requirements

• 5+ years of experience in Customer Success, account management, sales, or another commercial customer-facing role
• track record of turning account insight into qualified, closed expansion revenue
• ability to build credibility with firm owners and managing partners
• comfortable traveling 20-25% of the time for onsite customer visits, events, and internal meetings

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Paid parental leave
• 401(k)
• Paid time off
• Paid holidays
• Work-from-home stipend
• E-Verify