Associate Manager, Social Media Operations – Brand & Social Media Team

Role Overview

The Associate Manager, Social Media Operations will help lead the day-to-day operation and continued evolution of Prudential’s social media operating model. This role will serve as the operational backbone of Prudential’s owned social channels, ensuring content is planned, reviewed, published, tagged, monitored, and maintained with consistency and care.

What You Will Do

The role will involve managing routine channel hygiene, identifying recurring operational issues or process gaps, providing backup support for community monitoring and moderation, and publishing and scheduling approved content across social platforms and tools.

Why It Might Be a Fit

The ideal candidate will have strong attention to detail, comfort managing multiple posts, assets, approvals, timelines, and stakeholder inputs, and the ability to identify patterns, improve workflows, and translate operational issues into practical recommendations.

Requirements

• Bachelor’s degree with 3-5 years of relevant experience in social media, marketing, communications, digital marketing, or related fields
• Hands-on experience supporting social channels, publishing workflows, editorial calendars, community management, or social operations
• Strong attention to detail and comfort managing multiple posts, assets, approvals, timelines, and stakeholder inputs
• Familiarity with major social platforms and management tools; publishing, monitoring, listening, tagging, or reporting experience
• Strong project management and organizational skills, with the ability to keep operational work moving across priorities and partners
• Demonstrated ability to identify patterns, improve workflows, and translate operational issues into practical recommendations
• Interest in growing into broader responsibility for social media operations, governance, and operational strategy
• Sound judgment and professionalism when monitoring comments, identifying issues, and escalating risks
• Ability to partner cross-functionally with Marketing, Communications, Legal, Compliance, Analytics, Paid Media, agencies, and business partners
• Strong business writing, communication, documentation, and time-management skills
• Comfort working in a regulated environment; financial services, insurance, retirement, or asset management experience beneficial
• Strong Microsoft Office skills; Excel and PowerPoint proficiency preferred

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period)