Lecturer – Customer Experience

Role Overview

As a Lecturer, your contributions go beyond teaching and facilitating learning. You will play a criterial role in recognising and nurturing your students’ potential and their life-long learning needs.

What You Will Do

In addition to your teaching duties, you will carry out industry or consultancy projects to help you remain relevant in your profession and to evolving changes in industry, and maintain strong linkages with industry and schools.

Why It Might Be a Fit

The ideal candidate should be trained in related disciplines and at least 3 years of industry experience. Candidates should have excellent interpersonal and communication skills, with a passion to motivate and engage students.

Requirements

• expertise in User Experience (UX) and Customer Experience (CX)
• trained in related disciplines
• at least 3 years of industry experience
• excellent interpersonal and communication skills
• passion to motivate and engage students
• experience with Customer Relationship Management (CRM) systems
• familiarity with data analytics tools to measure customer satisfaction and performance