Customer Success Manager

Role Overview

As a Customer Success Manager, you will serve as the premier customer advocate, trusted advisor, and storage subject matter expert across a key portfolio of enterprise accounts. You will bridge relationships across cross-functional teams to personalize the customer journey and maximize value realization.

What You Will Do

Drive End-to-End Account Ownership & Retention, Conduct Strategic & Operational Reviews, Champion Cross-Functional Alignment, Guide Technical & Programmatic Enablement, and Build Scalable Customer Success Operations.

Why It Might Be a Fit

This role requires 5+ years of experience in a customer-facing, account management role and 2+ years experience in a Customer Success role. You should have Customer Success & Technical Account Expertise, Technical Communication & Strategic Problem Solving, Cross-Functional Collaboration & Escalation Management, and Adaptability & Continuous Improvement skills.

Requirements

• 5+ years of experience in a customer-facing, account management role
• 2+ years experience in a Customer Success role
• Customer Success & Technical Account Expertise
• Technical Communication & Strategic Problem Solving
• Cross-Functional Collaboration & Escalation Management
• Adaptability & Continuous Improvement

Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events
• Dental insurance
• Vision insurance
• Annual base salary range: $82,000—$171,000 USD