Senior AI Customer Success Manager

Role Overview

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. The AI Customer Success Manager operates as an overlay enablement and adoption strategist across regional Customer Success (CS) teams.

What You Will Do

You will act as a trusted advisor to help clients activate, integrate, and maximize value from our AI platform. The ideal candidate possesses a unique blend of technical curiosity, consultative skills, and data literacy.

Why It Might Be a Fit

The ideal candidate will have a unique blend of technical curiosity, consultative skills, and data literacy, with a solid understanding of strategic sourcing, Sales Ops, supply chain risk management, inventory optimization, and shop-floor/back-office productivity levers.

Requirements

• 5+ years in customer-facing or operational roles (e.g., Customer Success, Technical Account Management, Management Consulting, or Operations), ideally within manufacturing, supply chain, or enterprise SaaS environments.
• Practical experience with manufacturing/supply chain workflows (e.g., sourcing, AP/procurement, inventory management, Sales Ops) alongside exposure to enterprise AI/ML platforms, developer tools, or business process automation.
• Bachelor’s degree in Business, Computer Science, Data Analytics, or a related field (or equivalent practical experience)

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off (vacation, sick leave, etc.)
• Wellness programs
• Professional development opportunities