Enterprise Customer Success Manager (United States – Remote)

Role Overview

As an Enterprise Customer Success Manager at Quest, you’ll play a pivotal role in ensuring customers realize maximum value from their investments through comprehensive adoption and value engagements. The CSM will manage a portfolio of accounts and lead engagement throughout the customer lifecycle—from deployment and adoption through value realization and renewal—ensuring satisfaction and long-term success.

What You Will Do

Proactively manages named accounts and is accountable for engagement and satisfaction over the lifetime of the customer, establishes relationships with the customer key stakeholders, and develops and maintains strategic Success Plans that align with value milestones and customer-defined business outcomes.

Why It Might Be a Fit

This role is accountable for retention—sustaining business growth and profitability by maximizing value, driving usage and adoption, supporting services, and reducing churn.

Requirements

• Minimum of 3 years of experience in customer success role responsible for driving customer success and product/service adoption
• Minimum of 3 years of experience in customer management within platform management and security solutions, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels
• Excellent organizational skills and ability to establish milestones and keep success plans on task
• Adept at handling internal and external escalations
• Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers
• Experience in leading, adopting, and driving change internally or externally
• Experience in identifying, translating, and prioritizing customer issues and needs into business or solution requirements
• Demonstrated success as a trusted advisor to senior executives in large organizations and ability to build success plans
• An understanding of how organizations measure value realization and drive revenue. Experience in recurring revenue sales models and renewal processes is an advantage

Benefits

• Competitive pay
• Annual bonuses
• Top-performer recognition
• Comprehensive health, family, and retirement benefits
• Flexible work options
• Generous PTO
• Wellness programs
• Professional growth through learning platforms, mentorship, and leadership programs
• Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council