Customer Success Manager – Intellectual Property Software

Role Overview

We’re looking for an enthusiastic and client-focused Customer Success Manager to join our Equinox team. This is a fantastic opportunity for someone with a technical mindset and a passion for working with clients to build a career in the Intellectual Property industry.

What You Will Do

The role will include client relationship ownership, issue management & internal triage, escalation reduction & proactive communication, and product & process feedback loop.

Why It Might Be a Fit

The successful candidate must be proven in customer success, account management, or client services role within a B2B SaaS or enterprise software environment, with a track record of working with enterprise or professional services clients.

Requirements

• Proven experience in a customer success, account management, or client services role within a B2B SaaS or enterprise software environment
• A track record of working with enterprise or professional services clients
• Working knowledge of Intellectual Property law and practice
• Prior hands-on experience using or implementing an IP Management System (IPMS)
• Fluency in English & French or German

Benefits

• Full time – permanent contract
• Flexible working hours, hybrid office/home working
• 25 days annual leave that increases with length of service
• An inclusive culture and international team
• Best of both worlds: agility and growth with structured onboarding and continuous learning
• A friendly team of intelligent, techy, creative and supportive people