Customer Experience Analyst

Role Overview

The professional will develop activities with the team through joint and participatory actions, contributing to an ethical and fraternal society.

What You Will Do

Map and keep up-to-date the complete journey: first contact, visit, registration, integration, retention, and re-registration.

Why It Might Be a Fit

Disseminate a customer-centered culture, encouraging good practices and continuous improvement throughout the organization.

Requirements

• Bachelor’s degree in Administration, Marketing, Communication, Psychology, Pedagogy, or related areas
• Desired – Postgraduate or specialization in customer experience, service management, or marketing
• Experience – Customer experience, relationship, market research, or service management
• Differential – Experience in private education or services with high involvement with families