Customer Operations Representative

Role Overview

As a Customer Operations Representative, you will be responsible for providing excellent customer service while overseeing daily operational functions, including correcting customer problems, data entry, load building, and scheduling appointments.

What You Will Do

Your day-to-day responsibilities will include overseeing and managing operational workflow for designated accounts, providing freight status updates, verifying freight charges, and resolving accounting discrepancies.

Why It Might Be a Fit

The ideal candidate will work well in a dynamic and fast-paced environment, maintaining the ability to multi-task and prioritize responsibilities, with a strong attention to detail and exceptional critical thinking skills.

Requirements

• Bi-lingual in English/Spanish; proficient level for verbal and written communication
• Clear and effective communication/interpersonal skills
• Ability to change focus quickly due to demands of market conditions and/or company needs
• Exceptional attention to detail
• Strong critical thinking skills
• Prior customer service experience a plus

Benefits

• Access to experts and resources for your Learning & Development journey
• Opportunity for internal mobility
• Employee referral bonus program
• Employee Resource Groups (ERGs)
• Annual fundraising and volunteer events to give back to communities
• Life Insurance policy for you starting 30 days after employment
• Personal Health Insurance coverage for you – Major Medical
• 30 days ‘Aguinaldo’ Christmas bonus or prorated percentage your first year
• Vacation time starting at 12 days. Additional days will increase per Mexican Law
• Premium Vacation 50% vacation days (Prima vacacional)
• Saving Plan (Fondo de Ahorro) and Grocery Card (Vales De Despensa) 6% or the Maximum amount by Mexican Law
• Cell Phone Allowance of $800 pesos per month minus applicable taxes