Customer Success Manager

Role Overview

The Customer Success Manager will manage a portfolio of customers across the full lifecycle, leading customer conversations, delivering product training, and applying strong analytical thinking to help customers address complex business questions.

What You Will Do

The role involves managing customer relationships, delivering product training, and identifying opportunities to increase adoption and value realization.

Why It Might Be a Fit

The ideal candidate will have strong analytical and problem-solving skills, excellent communication and presentation skills, and the ability to build trust with customers.

Requirements

• university degree in mathematics, natural sciences, engineering, economics, data analytics, or a comparable field
• experience in a customer-facing role
• strong analytical and problem-solving skills
• excellent communication and presentation skills
• proven ability to manage expectations and build trust with customers
• proactive, structured, and well-organized working style
• strong interest in technology trends, innovation, and data-driven decision-making
• proficiency in English and German, with any additional language a plus

Benefits

• generous holiday allowance
• wellbeing programs
• access to a competitive contributory pension scheme
• travel season ticket loan
• maternity, paternity, and shared parental leave
• employee assistance programme
• access to employee resource groups
• extensive learning and development resources