Senior Customer Experience Specialist

Role Overview

The Senior Customer Experience Specialist will work closely with other team members in a professional call center environment to provide exceptional service to customers by answering questions, handling complaints, and troubleshooting customer issues.

What You Will Do

The Senior Customer Experience Specialist will handle a high volume of inbound or outbound calls, create a positive experience for each caller, and maintain a broad knowledge of the financial industry.

Why It Might Be a Fit

The ideal candidate will have strong sales and marketing skills, effective written and verbal communication skills, and a strong sense of teamwork and ability to work cooperatively in a team environment.

Requirements

• High school diploma or equivalent required, college education preferred
• Minimum of 1 year of experience in customer service and/or sales required
• Detail-oriented and good organizational skills
• Ability to produce individual and team sales and customer experience results
• Effective written and verbal communication skills, including a pleasant tone and exceptional telephone manners
• Proven ability to work closely with others in a willing and professional manner to resolve problems and address needs
• Strong sales and marketing skills with proven ability to sell bank products and services preferred
• Strong sense of teamwork and ability to work cooperatively in a team environment
• Knowledge of bank policies and procedures, regulations, control systems, operational issues related to banking, and retail deposit/loan products and services preferred
• Ability to work and adhere to flexible schedule in a demanding and fast-paced environment

Benefits

• Flexible schedule