After Sales Engineer

Role Overview

As an After-Sales Engineer, you will be responsible for ensuring the optimal performance of AGV and automated logistics systems across client sites. You will provide hands-on troubleshooting, maintenance, system support, and customer training, playing a key role in delivering a high-quality after-sales experience. This is a customer-facing, field-based role requiring strong technical expertise, responsiveness, and the ability to operate in dynamic, international project environments.

What You Will Do

Provide rapid response and resolution to customer-reported faults across AGV hardware and software systems, perform diagnosis, troubleshooting, and repair, deliver remote and on-site technical support, support installation, commissioning, and system testing at customer sites, and more.

Why It Might Be a Fit

You will work with cutting-edge robotics and automation technology, join a fast-growing international organisation with strong innovation focus, gain exposure to global projects and major enterprise clients, and have clear opportunities for career progression and technical development.

Requirements

• Degree or diploma in Mechanical Engineering, Electrical Engineering, Automation, or a related field
• Experience working with AGV systems, robotics, or warehouse automation technologies
• Strong technical knowledge of sensors, control systems, and network communication
• Ability to interpret electrical schematics and CAD drawings
• Hands-on experience with diagnostic tools (e.g., multimeter)
• Strong written and verbal communication skills in English (Chinese language skills are highly advantageous)
• Experience producing technical reports, documentation, and training materials
• Strong problem-solving ability with a customer-focused mindset
• Ability to work independently and within multinational teams
• Flexibility to travel internationally when required

Benefits

• Competitive salary and benefits package aligned to US market standards