Sales Operations Manager

Role Overview

The Sales Operations Manager will play a key role supporting RingCentral’s Acquisition sales organization, combining rigorous analysis with hands-on execution across forecasting, annual planning, territory design, quota setting, and lead routing.

What You Will Do

The role involves owning and managing the weekly sales forecasting cadence, supporting annual planning, designing and maintaining territory models, and optimizing lead routing logic and processes.

Why It Might Be a Fit

The ideal candidate will have 10+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similarly analytical role, with strong analytical and problem-solving skills and the ability to translate complex data into clear, actionable recommendations.

Requirements

• 10+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similarly analytical role
• Hands-on experience with sales forecasting, territory/quota design, or annual operating plan processes
• Strong understanding of lead routing logic and tools (e.g., LeanData, Chili Piper, native Salesforce routing)
• Strong Excel/Google Sheets modeling skills; experience with Salesforce, Tableau, Sigma, or similar BI/planning tools is a plus
• Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable recommendations
• Excellent communication skills and the confidence to partner directly with sales leadership
• Highly organized and detail-oriented, with the ability to manage multiple recurring deliverables against deadlines
• Self-starter who is comfortable operating in a fast-paced, evolving environment
• SaaS, telephony, or high-tech industry experience a plus
• Bachelor’s degree required; Business, Finance, or Analytics-related field preferred

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program