Senior Customer Success Manager, Key Accounts

Role Overview

Rippling is looking for a customer-obsessed CSM to join our Key Accounts TAM team. As a Key Accounts Technical Account Manager at Rippling, you will be a trusted advisor for our most valuable clients, managing strategic relationships and delivering an exceptional customer experience.

What You Will Do

You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s key accounts, all while providing an impeccable customer experience along the way.

Why It Might Be a Fit

If you are a self-starter, find yourself constantly taking on new challenges, working diligently until you find solutions, and pride yourself in providing an excellent customer experience, you’re in the right place!

Requirements

• Minimum of 6 years in client management or technical account management, ideally within a high-growth SaaS company.
• Exceptional client engagement and relationship-building skills, technical acumen, and ability to collaborate cross-functionally.
• Strategic thinker, proactive problem-solver, and client advocate who can navigate complex needs.
• Clear understanding of customer needs, process, impact and be able to present asks at an executive level

Benefits

• Competitive salary
• Benefits
• Equity