Customer Operations Manager

Role Overview

The Customer Operations Manager leads the Shop Visit Managers and administrators within the Accounts team, responsible for ensuring transparent communication, coordination, and escalation management to support the efficient execution of engine shop visits.

What You Will Do

Lead and coordinate a team, oversee work-in-progress status, act as the key interface between Operations, Planning, Supply Chain, Quality, and the customer, and drive continuous improvement initiatives.

Why It Might Be a Fit

The ideal candidate has strong business acumen, a results-driven mindset, and experience in people management, with a strong customer-oriented mindset and excellent communication skills.

Requirements

• Master’s degree in engineering with a strong business affinity, or a degree in Business/Economics with a strong technical affinity or equivalent by experience
• Strong business acumen and a results-driven mindset
• At least 3 years of proven people management experience
• Excellent communication skills in English, with good knowledge of Dutch and French an asset
• Strong interpersonal, stakeholder management, and representational skills
• Customer-oriented mindset