Customer Experience Advisor | S1 | Retail Banking | Cardiff QS Branch

Role Overview

Santander is looking for a Customer Experience Advisor based out of Cardiff Queen Street Branch, working a minimum of 260 hours per year/5 hours per week, on a rota’d basis Monday to Saturday, between 8am & 6pm. This role is known as a Lifestyle 260 role. The Lifestyle contract recognises that flexible working is a lifestyle choice for many people who can’t or don’t want to commit to being a full or part-time CSA/CEA on fixed hours.

What You Will Do

Acting as the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries and servicing, answering customer calls into our contact centre, building relationships and finding solutions, developing your knowledge of services and products to help our customers, identifying new ways to improve the customer experience.

Why It Might Be a Fit

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

Requirements

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities

Benefits

• £25,000 (pro rata) starting salary
• £500 flexible benefit allowance
• Discretionary performance-related bonus of 8% of salary
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5yrs service
• Option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates
• Company-funded death-in-service benefit and income protection insurance
• Option to take advantage of discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work — access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support
• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network