Role Overview
The Customer Operations Senior Manager leads managers, supervisors, and customer support teams serving large, complex clients across the Richmond, Madison, and Austin Branch Offices. This leader is accountable for branch performance, people leadership, service delivery, and contractual commitments.
What You Will Do
Lead branch operations, set priorities, drive improvements, partner with clients, and coach and develop branch leaders.
Why It Might Be a Fit
The role requires leadership experience in complex, multi-team customer operations, demonstrated ability to develop leaders, and strategic, continuous-improvement mindset.
Requirements
- Leadership experience in complex, multi-team customer operations
- Demonstrated ability to develop leaders, manage performance, and build succession readiness
- Experience managing client commitments, service performance, and operational risk
- Strategic, continuous-improvement mindset with experience leading sustainable change
- Strong judgment, analytical skills, communication, and stakeholder influence
Benefits
- Paid time off
- Leave programs
- Holidays
- Company-funded pension plan
- 401(k) retirement plan
- Health insurance
- Volunteer time
- Associate Resource Groups
To apply for this job please visit hq.wd12.myworkdayjobs.com.
Follow us on social media