Enterprise Customer Success Manager

At Semperis, our mission is to be a Force for Good. We are looking for a passionate and results-driven Enterprise Customer Success Manager to join our team. As a Customer Success Manager at Semperis, you will ensure your customers’ success and satisfaction with our products and support them every step of the way.

Requirements

• 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company.
• Executive presence & communication: can explain complex threats or product value to CISOs, CIOs, architects, and analysts in their language.
• Storytelling with data: Turn telemetry, risk scores, and attack surface metrics into compelling business narratives.
• Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities.
• Conflict resolution & expectation management during incidents or escalations.
• Consultative selling & value realization: Identify use cases that justify expansion, upsell & cross-sell modules, or multi-year renewals.
• Renewal & expansion forecasting (understand ARR, NRR, consumption metrics).
• Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners (sales reps).
• Risk identification (technical debt, low adoption, competing solutions) and mitigation planning (QBRs, escalation paths).
• Competitive intelligence: Know how your product differentiates from the competition.
• Experience with SFDC, and Active Directory.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance