Role Overview
The Enterprise Customer Success Manager will ensure customer success and satisfaction with Semperis products, collaborating with cross-functional teams to maximize opportunities for Enterprise Business customers.
What You Will Do
The role involves designing a success plan for a Book of Business, onboarding new customers, and guiding them through the path of success to reach their business objectives and operational goals.
Why It Might Be a Fit
The ideal candidate will be a passionate and results-driven individual with technical and cyber security skills, customer-facing and soft skills, and business and strategic skills.
Requirements
- Fluency in English, Italian, and French
- 5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company
- Executive presence & communication
- Storytelling with data
- Project/program management
- Conflict resolution & expectation management
- Consultative selling & value realization
- Renewal & expansion forecasting
- Ability to build and Execute Customer Success Plans / Joint Success Plans with Account owners
- Risk identification and mitigation planning
- Competitive intelligence
To apply for this job please visit jobs.ashbyhq.com.
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