Senior Customer Success Manager

Role Overview

Manage a portfolio of SMB to mid-market accounts, assisting in customer lifecycle management, and driving high product adoption, customer retention, and overall customer satisfaction.

What You Will Do

Primary responsibilities include managing a portfolio of SMB to mid-market accounts, assisting with customer lifecycle management, creating and presenting Customer Business Reviews, and conducting proactive engagement with clients.

Why It Might Be a Fit

Ideal candidates will have a strong, customer-centric approach, a minimum of 3 to 5 years in a high-touch Customer Success Manager role, and experience managing a dedicated portfolio of clients.

Requirements

• A strong, customer-centric approach
• A minimum of 3 to 5 years in a high-touch Customer Success Manager role
• Experience managing a dedicated portfolio of clients
• Exceptional ability to conduct impactful business reviews and executive-level presentations
• Proven ability to understand complex customer challenges and advise on best practices
• Impeccable written and verbal communication skills

Benefits

• Equity & Rewards
• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Time Off & Wellbeing
• Competitive leave benefits
• Gender-neutral parental leave
• Insurance & Financial Security
• Private medical, dental, and vision insurance
• Work Perks & Flexibility
• Global home office allowance
• Internet or mobile phone allowance
• Hybrid work model with flexible hours
• Wellness & Lifestyle
• Wellness programs
• Growth & Community
• In-office lunch program