Sales Professional – Inside Sales

Role Overview

The Sales Professional – Inside Sales will provide exemplary customer service to the Hispana Community, selling cemetery property and products as well as pre-need funeral and cemetery arrangements. They will connect with families through listening, honest communication, and genuine concern, developing an understanding of each family’s unique needs, culture, and concerns.

What You Will Do

The Sales Professional – Inside Sales will drive company vehicle to show customer available cemetery plots or columbarium niches, discuss options with customer, answer their questions, and assist with making selections. They will also follow up with family as arrangements progress, address issues or changes, and resolve the family’s concerns.

Why It Might Be a Fit

The Sales Professional – Inside Sales will take initiative to resolve customer concerns, discuss concern and options with team members or management, obtain authorizations, and follow up with customer in person, phone, and/or email. They will also maintain leads in SalesForce.com database, monitor progress to achieve 4 to 1 close rate, and utilize on-line training tools to gain knowledge and skills.

Requirements

• High School Diploma or GED
• College coursework at the sophomore level preferred
• Current state issued driver’s license with an acceptable driving record
• Life Insurance License as required by state regulatory board
• At least 1 year customer service or direct sales work experience
• Bilingual in Spanish and English
• Computer skills
• Professional verbal communication skills
• Willingness to work in the death industry
• Positive attitude
• Drive to continually advance understanding of the industry and business
• High self-motivation
• Ability to build professional and trusting business relations
• Cognitive ability including reasoning, planning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations
• Process and results oriented
• Ability to comply with company policies
• Available to work nights, weekends, and overtime

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program