Community Web Manager

Role Overview

The ServiceNow Community Platform team manages one of ServiceNow’s largest customer-facing digital experiences. The Community serves customers, developers, partners, user groups, product teams, and advocates through forums, product hubs, events, learning resources, and peer-to-peer engagement experiences.

What You Will Do

Own Community Publishing Operations: Execute and manage website updates across the ServiceNow Community platform. Manage staging, quality assurance, and production deployment processes.

Why It Might Be a Fit

We are looking for a Community Web Manager to lead publishing operations and content management across the ServiceNow Community platform. This role is responsible for ensuring content is accurate, timely, discoverable, and aligned with the needs of business stakeholders and customers.

Requirements

• 7+ years of experience in web publishing, web content management, digital operations, community management, or related field.
• Experience working within a CMS, digital experience platform, or online community platform.
• Strong understanding of content governance, publishing workflows, and quality assurance practices.
• Experience managing multiple stakeholder requests and priorities.
• Strong written and verbal communication skills.
• Strong project management and organizational skills.

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Stock options