Technical Enablement Manager for Customer Team

Role Overview

As the Cybersecurity Technical Enablement Manager for Customer Team, you will play a critical role in driving the success of our Post-Sales and technical field teams by developing and executing strategic enablement initiatives that enhance time-to-value, customer adoption, retention, and account expansion.

What You Will Do

You will leverage your deep technical cybersecurity background to bridge the gap between complex product architecture and field execution, collaborating closely with leaders across Customer Success, Delivery Assurance, Global Support, Product, and other cross-functional teams.

Why It Might Be a Fit

This role requires a strategic mindset, technical credibility, strong leadership, and a passion for customer excellence, with a strong track record of explaining complex technical concepts, conducting live technical demonstrations, and evaluating technical competencies.

Requirements

• Prior Technical Field Experience
• Cybersecurity Domain Expertise
• 5+ years of experience in technical enablement, Customer Success enablement, or technical training within cybersecurity or B2B SaaS
• Demonstrated Technical Delivery
• Tooling Proficiency
• Leadership & Cross-Functional Alignment

Benefits

• base pay of $126,800 – $221,900
• equity (when applicable)
• variable/incentive compensation
• health plans
• 401(k) Plan with company match
• ESPP
• matching donations
• flexible time away plan
• family leave programs