Customer Success Manager, Enterprise

Role Overview

As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue. The team consists of exceptional account managers who partner closely with the largest and most successful trade service companies in North America to ensure they are maximizing the incredible value of our software.

What You Will Do

Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs. Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.

Why It Might Be a Fit

Help find new ways to continuously improve our customers experience, both in our product and processes. Analyze user engagement data and identify actionable insight – KPI’s will be reported on regularly.

Requirements

• 4+ years of combined experience account and/or project management experience in a customer facing role
• Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Demonstrated ability for and interest in project management and analyzing data sets
• Intelligent, quick thinking, fast learning, and solution oriented
• To be an adaptable team player with strong communication and organizational skills

Benefits

• Flextime
• Recognition and support for autonomous work
• Holistic health and wellness benefits
• Support for Titans at all stages of life
• Parental leave and support
• Up to $20k in fertility services
• Surrogacy and adoption reimbursement
• Pet insurance
• Legal advisory services
• Financial planning tools
• Bonusly, peer-nominated awards
• Comprehensive onboarding program
• Leadership training for Titans at all levels
• Company-paid medical, dental, and vision
• FSA and HSA
• 401k match
• Telehealth options
• One Medical memberships
• Maven Maternity support
• Maven Milk shipping
• Variable commission plan
• Equity
• Holistic suite of benefits