Customer Success Manager

Role Overview

Artemis is looking for an experienced Customer Success Manager to own customer relationships from post-sale onboarding through adoption, retention, renewal, and growth.

What You Will Do

Own a portfolio of Artemis customers throughout the post-sale lifecycle, guide new customers through onboarding and into meaningful product adoption, drive customers toward early usage milestones, and continue driving deeper adoption after onboarding.

Why It Might Be a Fit

The right person will be comfortable working in a startup environment where processes are improving quickly and will help us build a scalable CS function rather than simply inherit one.

Requirements

• 2+ years of Customer Success, Account Management, or similar post-sale SaaS experience
• Experience managing a meaningful book of B2B customers and being accountable for retention and adoption
• Strong understanding of SaaS onboarding, product adoption, renewals, churn prevention, and customer health
• Comfortable using data and product usage signals to determine where customers need attention
• Able to manage multiple customers and priorities without requiring a heavily prescribed process
• Strong communicator who is comfortable having direct conversations with customers when adoption or expectations are off track
• Comfortable working cross-functionally with Sales, Product, and technical teams
• Experience in a startup or other fast-changing environment is strongly preferred
• Solar, roofing, construction technology, or adjacent industry experience is helpful but not required

Benefits

• Variable compensation with a target total compensation of approximately $120,000 annually
• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Visa sponsorship available
• Relocation assistance available