Customer Experience Representative, Trump Accounts Resolution Desk

Role Overview

Join a high-performing, fast-moving team with a mission to democratize finance for all. As a Customer Experience Representative, you’ll deliver an outstanding customer experience through phone, email, and chat channels, driving continuous improvement and growing your financial services expertise.

What You Will Do

Deliver an outstanding customer experience, drive continuous improvement, grow your financial services expertise, and maintain flexible availability to ensure consistent internal support coverage for customers.

Why It Might Be a Fit

You’ll be empowered to help customers with a range of needs, from simple to complex, and will be expected to exercise independent thought and judgment, adapt to new tasks, and prioritize tasks in a multi-task environment.

Requirements

• Active FINRA Series 7 and 63 Licenses
• Excellent customer service, written and verbal communication skills
• Comfort operating in a high-visibility, high-scrutiny support environment
• Ability to quickly defuse customer anxiety through exceptional customer service skills
• Self-starter and ambitious learner who is comfortable with ambiguity and a fast-paced environment
• Ability to exercise independent thought and judgment, adapt to new tasks, and prioritize tasks in a multi-task environment

Benefits

• 100% paid health insurance for employees with 90% coverage for dependents
• 401(k) matching
• Employer-paid life & disability insurance
• Fertility benefits
• Mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Lifestyle wallet – a highly flexible benefits spending account for wellness, learning, and more
• Access to the Robinhood Employee Fund
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not