Customer Operations Coordinator – Operations

Role Overview

The Customer Operations Coordinator supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials.

What You Will Do

Manage Sales Orders, attend project kick-off meetings and client calls, serve as a point of contact for Client Services queries and questions, generate internal export documentation, order printed materials on behalf of clients, and liaise with Client Services and external service providers.

Why It Might Be a Fit

The role requires excellent written and verbal communication skills, strong organizational skills, and the ability to work effectively with all levels of the organization.

Requirements

• Adherence to site Health & Safety standards
• Accurate data entry and strong computer skills
• Excellent written and verbal communication skills
• Excellent organizational skills with the ability to prioritize effectively
• Ability to work effectively with all levels of the organization
• Team-oriented with a positive, can-do attitude
• Understanding and/or experience of clinical trials or the pharmaceutical industry is an advantage