Lead, Product Operations

Role Overview

The Product Operations team drives operational excellence and strategic execution across S&P Global’s Geoscience, Engineering and Upstream Data Science software portfolio, serving subsurface professionals worldwide with industry-leading platforms. Operating at the intersection of Product, Technology, Commercial, and Customer Success functions, the team values data-driven decision making, cross-functional collaboration, and customer-centric innovation.

What You Will Do

Design and implement best-in-class operating cadence across the ~$100M+ software portfolio, including standardized development workflows, release governance, and comprehensive performance frameworks tracking ACV, ARR, NRR, churn, and feature-level ROI to guide executive decision-making.

Why It Might Be a Fit

This highly visible team plays a critical role in the company’s SaaS transformation journey while maintaining our position with the leading as the trusted partner for energy industry professionals globally.

Requirements

• 8+ years of experience in Product Operations, Product Management, Strategy, or Business Operations roles
• Proven experience in enterprise software or SaaS environments with demonstrated ability to operate effectively in complex, cross-functional organizations spanning Product, Engineering, and Commercial teams
• Strong analytical and financial acumen, including expertise with SaaS metrics such as ACV, ARR, NRR, churn analysis, and unit economics to drive data-driven decision making
• Experience building and implementing operating models, executive dashboards, performance frameworks, and execution processes that drive organizational alignment and accountability
• Exceptional communication and presentation skills with executive-level presence, including ability to facilitate cross-functional meetings, lead quarterly business reviews, and influence stakeholders at all levels
• Experience with product portfolio management and go-to-market operations, including product launches, release governance, and commercial enablement activities

Benefits

• Health & Wellness: Health care coverage designed for the mind and body
• Flexible Downtime: Generous time off helps keep you energized for your time on
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference