Customer Success Manager, Key Accounts

Role Overview

The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell’s, Salesforce, Airbnb, and Equifax.

What You Will Do

Own a book of ~60 Enterprise accounts — building relationships, driving adoption, and growing revenue within some of our largest, most strategic customers. You’ll grow the relationship, bring a commercial mindset, run the cadence, drive adoption, manage risk and retention, tell the story with data, and work smart.

Why It Might Be a Fit

You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. You’ll be expected to consistently meet and exceed quota, managing your book against KPIs and your comp plan.

Requirements

• 4-6+ years in Customer Success, Account Management, or Sales in B2B SaaS
• 2+ years managing an Enterprise book of business
• Strong preference for candidates with prior account management or sales experience
• Demonstrated success retaining, renewing, and expanding Enterprise accounts
• Experience building relationships with, presenting to, and influencing senior decision-makers
• Familiarity with generative AI platforms (e.g., Claude, Gemini)

Benefits

• Comprehensive Health & Wellness
• Premium Mental Health Support
• Retirement Savings
• Financial Security
• Flexible Paid Time Off
• Paid Parental Leave
• Annual Lifestyle Stipend
• Work From Home Support
• Giving Back
• Additional Financial Perks

Tagged as: Compensation Design, Salesforce