Customer Success Manager – SMB

Role Overview

As a Customer Success Manager, you will serve as the primary point of contact for Revenue Recovery customers, owning the customer experience from onboarding through renewal. You will partner closely with internal SPS teams to ensure customers realize full value from their investment, remain engaged, and grow organically over time.

What You Will Do

Key responsibilities include serving as the primary point of contact for Revenue Recovery customers, building long-term, trust-based partnerships, driving high customer satisfaction, and leading and supporting strategic and tactical programs designed to maximize customer satisfaction, adoption, and retention.

Why It Might Be a Fit

The ideal candidate will have a strong understanding of customer churn drivers, excellent communication and organizational skills, and the ability to assess changing priorities quickly and with ease.

Requirements

• Bachelor’s degree, or equivalent combination of education and experience
• 2+ years CSM experience or 3 – 5 years of professional business experience
• Experience working closely with C-level / SVP-level executives for customers and executing executive business reviews
• Excellent verbal and written communication skills
• Strong presentation skills
• Excellent organization and time management skills
• Comfortable working in a fast-paced environment
• Strong listening skills with a thoughtful approach to addressing customer pain points
• Ability to assess changing priorities/tasks quickly and with ease
• Ability to communicate clearly, concisely, and professionally with customers and internal stakeholders.
• Highly organized and process-driven, with the ability to manage multiple priorities.
• Ability to quickly develop product expertise and confidently train customers to drive adoption.

Benefits

• Comprehensive benefits package designed to support employees’ health, well-being, and financial security
• Annualized compensation range inclusive of base salary and annualized commission target
• Country-specific benefits aligned with local laws and market practices