Senior Customer Success Manager

Role Overview

Staffbase is looking for a Senior Customer Success Manager to join our team in North America and support our strategic customer relationships. You will act as a partner to customer teams in mid-to-large enterprises, helping them drive business outcomes, increase platform adoption, and ensure renewals.

What You Will Do

Own and manage a book of enterprise customers, developing success plans aligned with customer goals, lead regular business reviews and planning sessions with customer teams, guide customer teams through onboarding, rollout, and long-term adoption of the Staffbase platform.

Why It Might Be a Fit

3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS, proven experience managing renewals and retaining customers, strong communication and interpersonal skills, experience managing a portfolio of accounts, familiarity with digital tools and SaaS adoption metrics.

Requirements

• 3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS
• Proven experience managing renewals and retaining customers
• Strong communication and interpersonal skills
• Experience managing a portfolio of accounts
• Familiarity with digital tools and SaaS adoption metrics

Benefits

• Competitive Compensation
• Flexible working time models and the option of hybrid work
• Yearly flex work allowance of $2400
• 31 vacation days annually (incl. one floating holiday)
• Pro rata fully paid Fridays off during August
• RRSP plan with company match
• Health plans, including dental & vision
• Competitive Paid Parental Leave
• Volunteer Day
• Commissions and program-specific awards
• Health insurance coverage
• Equity
• Paid holidays and paid time off (PTO)
• Life and disability insurance
• Retirement savings plan
• Wellness days