Customer Success Manager – Key

Role Overview

As a Customer Success Manager, you will build and maintain strong relationships with key stakeholders, act as a trusted advisor, and drive long-term satisfaction and value realization. You will own the entire post-sale lifecycle for assigned accounts, including ensuring timely contract renewals, driving retention strategies, and mitigating churn risks.

What You Will Do

Your day-to-day responsibilities will include using client data and analytics to track account health, uncover opportunities, and tailor strategies that maximize customer success. You will also work cross-functionally with sales, product, and support teams to address customer needs and deliver exceptional service.

Why It Might Be a Fit

We are looking for a candidate with a proven track record in customer success, account management, or client-facing sales roles, with a demonstrated ability to build long-lasting relationships with clients and drive revenue growth.

Requirements

• 4-7 years of experience in customer success, account management, or client-facing sales roles
• Proven track record in customer success, account management, or client-facing sales roles
• Customer-centric mindset
• Revenue growth expertise
• Communication excellence
• Resilience and motivation
• Team collaboration

Benefits

• Excellent healthcare package for you and your family
• Savings and Investment – 401(k) match
• Unlimited Paid Time Off
• Paid Parental Leave
• Online Legal Services (Rocket Lawyer)
• Financial Planning Services (Origin)
• Discounted Pet Insurance (Embrace Pet Insurance)
• Corporate Benefit Program (Working Advantage)
• Health and Wellness Reimbursement Program
• Travel Discounts
• Educational Resources – Career & Personal Development Program
• Employee Referral Bonus Program