Customer Success Manager – SMB

Role Overview

Own a book of approximately 50–70 SMB accounts, guiding customers through onboarding and driving adoption, engagement, and retention across the full customer lifecycle. This is a full-cycle role – you run kickoff calls, handle day-to-day support, and build long-term customer relationships.

What You Will Do

Account Ownership: Own a book of ~50–70 SMB accounts from kickoff through renewal. Drive customer health, adoption, and retention across your book of business. Identify upsell and expansion opportunities; proactively flag at-risk accounts.

Why It Might Be a Fit

We are a fast-moving flat org and avoid hierarchical structures. You’ll be part of our scaled success motion: ~80% async communication (Slack responses, documentation) with targeted calls for high-impact moments.

Requirements

• 3+ years in Customer Success, Account Management, or Technical Support — ideally in SaaS or cloud
• Strong organizational skills — ability to manage 50–70 accounts simultaneously
• Comfortable in a Slack-heavy, async-first, fast-paced startup environment
• Self-starter who takes ownership without heavy oversight
• High attention to detail and a customer-first mindset

Benefits

• Base Salary: $90,000 – $110,000 CAD
• Competitive comp + meaningful equity
• Well-funded with plenty of runway: backed by leading VCs and positioned to keep building