Customer Experience Associate

Role Overview

As a Customer Experience Associate, you’ll keep the operational engine of Switchboard’s Customer Experience team running. You’ll get new customers’ accounts set up, move texting registrations and short code programs through carrier compliance review, and help maintain our organizational hygiene.

What You Will Do

You will submit 10DLC and toll-free registrations, handle number activations, and prepare resubmissions after rejections for a Strategist to review. You will also create new customer accounts and configure them for texting and email.

Why It Might Be a Fit

This role is a good fit for someone early in their career, or anyone who loves getting details right. Much of the work is detail-forward and process-driven, and doing it accurately and quickly is what keeps campaigns sending, and is pivotal to getting campaigns up and running fast – the Switchboard difference.

Requirements

• Strong attention to detail and organization
• Comfort managing a high-volume queue of tasks and keeping careful records
• Clear, professional written communication with vendors and teammates
• Comfort learning new software quickly and asking questions when you’re stuck
• Openness to giving and receiving feedback, our team is feedback forward from all levels
• Commitment to helping progressive campaigns and organizations win

Benefits

• 100% of health, dental, and vision coverage for employees and 80% for dependents
• Employer-provided long-term disability and life insurance
• 21 days of paid time off plus federal holidays
• Unlimited sick leave
• 16 weeks of paid parental leave for parents of any gender, including adoptive parents
• 401(k) match with immediate vesting